FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product you have seen on our catalog. Please keep in mind the 1-2% variation in color due to different resolutions and lights on different screens.
All the sales receipts are emailed to the buyers on their given email address while checkout after placing the successful order.
We want to ensure satisfactory customer experience that’s why our return policy is set for 7 days of delivery. You can return or exchange Regular Orders within 7 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Yes, of course. You can select “Custom Size” option at the product age and place your order. You can also leave your sizing details in the Order Note section on the check out page Or Once you’ve placed the order please send over your body measurements at firstname.lastname@example.org with your order No.
Body measurements include Chest Size, Waist Size, Height, and Weight.
We usually ship orders within 10 business days. However, it can take up to 20 business days for your item to be shipped. We ship through Express deliveries including DHL, FedEx, etc. After Shipping, it usually takes 3-4 business days for the items to be delivered to your doorstep.
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item’s name and number
- A description of the fault
We’ll get back to you within 24 hours and send you a replacement item as quickly as we can
Your estimated delivery date is in your Order Confirmation email – Please allow until this date for your order to arrive.
Some of our delivery timeframes have been temporarily changed – please double check your Order Confirmation email for your estimated delivery date.
You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.
Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write us at email@example.com
Yes, Free Shipping applies to all countries where we ship. This includes all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries.
CONTACT US INFORMATION
Our customer support hours are Monday through Friday from 9 am to 5 pm EST and our offices are closed on Saturday and Sunday. If you wish to leave us a message one of our customer service representatives will return your call as soon as they become available.